Shipping Policy

Thank you for supporting Crushed Botanicals Apothecary. We prepare and pack every order with care in small batches in North Georgia.

Order Processing

Because many of our products are handcrafted in small batches, please allow about 3–5 business days for us to prepare your order before shipping. During holidays, sales, new product releases, or periods of high order volume, processing may take slightly longer.

Processing time is separate from carrier transit time.

Shipping & Tracking

Shipping rates and available delivery options are calculated at checkout based on your order and destination. Once your order ships, you will receive a confirmation email with tracking information when available.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery times are outside of our direct control.

Weather, holidays, carrier disruptions, and other circumstances may occasionally cause delays. Estimated delivery dates provided at checkout are estimates and are not guaranteed by Crushed Botanicals Apothecary.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as quickly as possible at crushedbotanicals@gmail.com.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected. Orders returned to us because of an incorrect or incomplete address may require an additional shipping charge before they can be resent.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the package and damaged items so we can review the issue.

If tracking shows your package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, contact us, and we will do our best to help.

Heat-Sensitive Products

Some of our handcrafted products, particularly tallow balms, salves, body butters, and other natural oil-based products, may soften or melt during warm-weather shipping.

Melting does not generally affect the usefulness of the product. If your product arrives softened, place it in a cool location or refrigerate it briefly until it firms again.

Because we formulate without unnecessary stabilizers simply to prevent natural products from responding to temperature changes, slight variations in texture may occur.

Questions?

If you have questions about your shipment or order, please contact:

Crushed Botanicals Apothecary
crushedbotanicals@gmail.com

We appreciate every order and are grateful that you've chosen to support our small-batch Appalachian apothecary.