Returns & Refunds Policy
At Crushed Botanicals Apothecary, our products are handcrafted in small batches with care. Due to the personal-use, cosmetic, herbal, and consumable nature of our products, all sales are generally final.
Please review product descriptions, ingredients, sizes, and your order carefully before completing your purchase.
Returns
For health, hygiene, and safety reasons, we do not accept returns or exchanges on opened, used, sampled, or partially consumed products.
The following items are final sale and non-returnable:
Herbal teas and other consumable products
Herbal extracts and tinctures
Salves, balms, oils, and creams
Tallow skincare and body products
Deodorants and other personal-care products
Custom or personalized products
Clearance or final-sale merchandise
Gift cards
We cannot accept a return simply because a customer does not like the scent, flavor, texture, consistency, or personal results of a product.
Natural and handcrafted products may vary slightly in color, scent, texture, appearance, or consistency from batch to batch. These natural variations are not considered defects.
Unopened & Unused Products
If you believe there is an exceptional circumstance involving an unopened, unused, and factory-sealed product, please contact us within 7 days of delivery.
Any return must be authorized by Crushed Botanicals Apothecary before it is mailed back.
Unauthorized returns will not be accepted.
If a return is approved, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Approved products must be returned in their original condition and packaging. Once received and inspected, we will determine whether a refund or store credit is appropriate.
Damaged or Incorrect Orders
We carefully inspect and package every order before shipment. However, if your order arrives damaged, defective, leaking, or incorrect, please contact us within 3 days of delivery.
Please include:
Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping package and packaging materials if the order was damaged during shipping
Please do not discard damaged products or packaging until we have reviewed your claim.
If we determine that an item was damaged, defective, or sent incorrectly, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
Melted or Softened Products
Our tallow products, salves, balms, butters, and other natural oil-based products may soften or melt when exposed to high temperatures during shipping.
We intentionally avoid unnecessary stabilizers simply to prevent natural products from responding to temperature changes.
A product that arrives softened or melted is not automatically considered damaged or defective.
Place the product upright in a cool location or refrigerator until it becomes firm again. Changes in texture caused by melting and resolidifying generally do not prevent the product from being used as intended.
Allergies & Sensitivities
Ingredients are provided on our product listings so customers can make informed purchasing decisions.
Please carefully review all ingredients before purchasing or using a product, particularly if you have known allergies or sensitivities.
We strongly recommend patch testing topical products before full use.
Crushed Botanicals Apothecary cannot guarantee that a product will be appropriate for every individual. An individual allergy, sensitivity, dislike of an ingredient, or unexpected personal reaction does not automatically qualify a product for a refund.
If you experience irritation or an unexpected reaction, discontinue use and seek appropriate medical advice when necessary.
Herbal Products & Individual Results
Herbal and botanical products can affect individuals differently. We do not guarantee specific results from any product.
A product not producing the result a customer expected is not considered defective and does not qualify for a return or refund.
Product descriptions and information provided by Crushed Botanicals Apothecary are for educational purposes and are not a guarantee of individual results.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Because we begin preparing orders quickly, cancellations are not guaranteed. Once an order has been processed, prepared, packaged, or shipped it cannot be canceled.
Shipping Charges
Original shipping charges are non-refundable unless the error was made by Crushed Botanicals Apothecary.
Customers are responsible for return shipping on any authorized return unless we shipped an incorrect or defective product.
Refunds
When a refund is approved, it will be issued to the original method of payment.
Processing times vary by financial institution, and it may take several business days for the refund to appear in your account after it has been issued.
Contact Us
Questions regarding an order, return, or refund should be directed to:
Crushed Botanicals Apothecary
crushedbotanicals@gmail.com
Please include your name and order number so we can assist you as quickly as possible.
Our Commitment
As a small-batch apothecary, we want you to feel confident ordering from us. While our health and hygiene standards require us to maintain a strict return policy, if we make a mistake with your order, we will work to make it right.